HomeFrequently Asked Questions (FAQ)


How long does it take to confirm my order?

A confirmation email will be sent to you once payment has been completed. Orders will only be processed during working hours.

What if I received a faulty product?

Please contact us via email us at, along with your order number, details and an image of the product.

Can I purchase from the clinic?

Yes, you can make purchases from our clinics at One Raffles Place or Harbourfront Centre.



What are the accepted payment methods for online purchases?

We accept credit cards (MasterCard, VISA and Amex).



What delivery methods do you provide?

We offer registered postage with tracking for customers in Singapore. Self-collection is available as well. Please do take note that Gangnam Laser Clinic will not be liable for any lost mail.


How long does the delivery take to arrive?

Registered postage will take around 3-5 working days.

Returns & Exchanges


Can I exchange my product if I receive a defective or wrong product?

Do contact us at so that we can check with our staff and the system. Once we have confirmed, we will send a confirmation email for a one-to-one exchange, which can be made within 7 days at our store. The product has to be unopened and unused. Please bring along your proof of purchase.

Need help? Feel free to email us at